Privacy Policy

Last Updated: October 17, 2024

This Privacy Policy describes how CreativePixel ("we", "our", or "us") collects, uses, and shares your personal information when you use our website (https://creativepixel.ai), mobile application, API, or any of our services (collectively, the "Service").

1. Information We Collect

1.1. Information you provide to us:

• Account information: When you create an account, we collect your email address, username, and password.
• Profile information: You may choose to provide additional information such as your name, profile picture, and other details.
• User Content: We collect the images, text prompts, and other content you upload or input into our Service.
• Payment information: When you make a purchase, payment processing is handled by our third-party payment processor, Stripe. We do not collect or store your full credit card details. Instead, we only retain limited information about your transactions, such as the last four digits of your credit card, the expiration date, and the transaction amount.

1.2. Information we collect automatically:

• Usage data: We collect information about how you use the Service, including your interactions with the generated images, features you use, and time spent on the Service.
• Device information: We collect information about the device you use to access the Service, including the hardware model, operating system, unique device identifiers, and mobile network information.
• Log data: Our servers automatically record information when you use the Service, including your IP address, browser type, operating system, the pages or features you accessed, and the time and date of your visit.

1.3. Information specific to AI image generation:

• Input data: We collect and process the text prompts and images you provide for image generation.
• Generated images: We store the images generated by our AI system based on your inputs.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1. Providing and improving the Service:

• To generate images based on your inputs
• To provide customer support and respond to your inquiries
• To develop new features and improve the accuracy and performance of our AI models

2.2. Personalization:

• To customize your experience and provide personalized content and recommendations

2.3. Communication:

• To send you updates, newsletters, marketing communications, and other information about our Service

2.4. Security and fraud prevention:

• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To protect the rights, property, or safety of CreativePixel, our users, or others

2.5. Legal compliance:

• To comply with legal obligations and resolve any disputes

3. How We Share Your Information

We may share your information in the following circumstances:

3.1. With service providers:

We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.

3.2. For legal reasons:

We may share information if we believe it's necessary to comply with a legal obligation, protect and defend our rights or property, or protect the safety of our users or others.

3.3. With your consent:

We may share your information for any other purpose with your consent.

3.4. Business transfers:

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.5. With payment processors:

We share transaction information with our payment processor, Stripe, to process your payments. Please note that Stripe may collect additional information from you directly, which is governed by their privacy policy.

We do not sell your personal information to third parties.

4. Data Retention and Deletion

4.1. We retain your personal information for as long as necessary to provide you with the Service and fulfill the purposes outlined in this Privacy Policy.

4.2. You can request deletion of your account and associated data by contacting us at hello@creativepixel.ai. Please note that some information may be retained as required by law or for legitimate business purposes.

4.3. We may retain anonymized or aggregated data derived from your personal information after your account has been deleted.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1. Access and portability: You can request a copy of your personal information and, in some cases, receive it in a structured, commonly used, and machine-readable format.

5.2. Correction: You can request that we correct inaccurate or incomplete personal information.

5.3. Deletion: You can request that we delete your personal information in certain circumstances.

5.4. Restriction: You can request that we restrict the processing of your personal information in certain circumstances.

5.5. Objection: You can object to our processing of your personal information in certain circumstances.

5.6. Withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at hello@creativepixel.ai.

6. Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

7. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at hello@creativepixel.ai.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you are located. These countries may have data protection laws that are different from the laws of your country. We have taken appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Third-Party Services

10.1. Payment Processing:

• We use Stripe, a third-party payment processor, to process payments made to CreativePixel. When you make a payment, you may be providing personal and financial information directly to Stripe. The processing of that information is governed by Stripe's privacy policy, which can be viewed at https://stripe.com/privacy.

10.2. Other Third-Party Services:

*Our Service may contain links to other websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@creativepixel.ai Website: https://creativepixel.ai

By using CreativePixel, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure practices described herein.